Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team any time via our convenient communication channels - live chat, email or phone - for fast assistance. We handle account queries, deposits and withdrawals, verification checks and site faults. Use the channels below for account updates, billing, partnership enquiries, promotion queries or compliance queries and our staff will respond according to the published working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, account help) |
| General enquiries | [email protected] (billing, site queries, promotions & T&Cs) |
| Affiliate enquiries | [email protected] (partnerships, tracking, payments) |
| Phone | +61 2 9457 3164 (phone support Mon-Fri 08:00-20:00 local) |
| Working hours | Live chat 24/7; phone & email Mon-Fri 08:00-20:00 (AEST, public holidays may vary) |
Contact by email
Email is the preferred method for detailed requests, account issues or when you need to send documents. Please include a clear subject line and up-to-date contact details so we can process your enquiry without delay. Attach any supporting documents and state your account username or ID to speed up resolution.
Contact Form
Response Time
Support response times vary by request. Most enquiries are answered within one business day. For account checks, verification or payment queries we may need extra time to investigate. More complex issues may take longer depending on their nature, and we’ll update you by email or live chat with progress and expected resolution times.
Feedback
Tell us what you think. We welcome feedback, suggestions and ideas to improve the site. Send comments via live chat, email or the feedback form and we will review them carefully. Your input is used to prioritise feature updates, refine bonuses and improve usability, helping us deliver a better service and user experience. Thanks for sharing.